Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, shipping address
• Project Files: 3D models, design files, photos uploaded for services
• Payment Information: Processed securely through Stripe (we do not store credit card details)
• Usage Data: Pages visited, services used, browser information

2. How We Use Your Information

Your information is used to:

• Process and fulfill your orders
• Communicate about your projects and orders
• Improve our services and customer experience
• Send service updates and promotional materials (with consent)
• Comply with legal obligations

3. Data Protection

We implement industry-standard security measures to protect your data, including:

• Encrypted data transmission (SSL/TLS)
• Secure cloud storage with access controls
• Regular security audits and updates
• Employee training on data privacy

4. File Privacy

Your design files are private by default. We will never share, sell, or showcase your uploaded designs without your explicit written consent. Files are stored securely and accessed only by authorized staff working on your project.

5. Third-Party Services

We use the following third-party services:

• Stripe: Payment processing
• AWS S3: Secure file storage
• Analytics: Website usage tracking (anonymized)

These services have their own privacy policies and security measures.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt-out of marketing communications
• Export your data in a portable format

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Project files are retained for 90 days after order completion, after which they may be archived or deleted unless otherwise requested.

8. Cookies

We use cookies for authentication, session management, and analytics. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated via email or prominent notice on our website.

10. Contact Us

For privacy-related questions or to exercise your rights, contact:
Email: privacy@voxelite.studio
Phone: (555) 123-4567